Skyelark Shipping Policy
Order Processing Time:
At Skyelark, we aim to process and ship your orders as swiftly as possible. Orders are typically processed within 1-3 business days. Processing times may vary depending on the specific supplier and product availability.
Shipping Costs:
Shipping rates are determined by each supplier, as we work with a range of suppliers to bring you unique products. Shipping costs will be clearly displayed on the product page before you complete your purchase. We offer both domestic and international shipping options, and rates may vary depending on your location.
Estimated Shipping Times:
Delivery times vary based on the destination and supplier location. Please refer to the following estimates:
- Domestic (within the U.S.): 1-7 business days
- International: 7-20 business days, depending on location and customs processing times
Note: Delays may occur due to customs clearance or other unforeseen circumstances.
International Shipping:
We are pleased to offer international shipping. However, please note that international orders may be subject to customs duties, taxes, and import fees. These fees are the responsibility of the customer and will vary by country. Please check with your local customs office for more information.
Order Tracking:
Once your order is shipped, you will receive a tracking number to monitor your shipment. Tracking information may take up to 48 hours to update, so we appreciate your patience as your order is processed.
Returns and Exchanges:
Our return policy depends on the policies of each supplier. If your item arrives damaged or incorrect, please reach out to us within 15 days of receiving your order with a photo of the item. We will assist in processing a return, exchange, or refund according to the supplier’s guidelines. Please note that return shipping costs are typically covered only if the item is defective or incorrect.
Order Cancellations:
If your order hasn’t been processed or shipped yet, you may be eligible for a cancellation and refund. Please contact us as soon as possible if you wish to cancel your order.
Contact Us:
For any additional questions regarding your order, please reach out to our support team [email protected].
